Terms & Conditions

1. Program Description:

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Amplifya LLC through our website at https://amplifya.ai, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions:

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages.

3. Support Information:

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to support@amplifya.ai or call 877-310-1977 during business hours.

4. Carrier Liability:

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates:

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers:

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

7. Age Restriction:

You must be 18 years or older to participate in our SMS program.

8. Privacy Policy:

For privacy-related inquiries, please refer to our Privacy Policy at https://amplifya.ai/privacy-policy. We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

1. Services

We provide AI-powered marketing, communication, and automation services for local businesses. The specific services, deliverables, and pricing for your account are listed in your proposal, order form, or invoice (“Order”). If an Order conflicts with this Agreement, the Order controls for that item.

2. Fees and Billing

• Setup fee: A one-time setup fee may apply, depending on the scope of work. It is stated in your Order and billed with your first payment.
• Monthly fee: Services are billed monthly in advance on the same date each month, starting on your first payment date.
• Prepaid plans: You may prepay 3, 6, or 12 months at a discount. The discount and total are stated in your Order.
• Term contracts: You may commit to a 6- or 12-month term at a discounted monthly rate, stated in your Order.
• Authorization: You authorize us to charge your payment method on file for all fees in your Order on each billing date until you cancel.
• Taxes: Fees exclude applicable taxes, which are added where required.
• Price changes: We will give at least 30 days’ written notice before changing your monthly fee. Prices are locked for the length of a prepaid plan or term contract.

3. Term, Renewal, and Cancellation

• Month-to-month: Your plan renews automatically each month until you cancel.
• Prepaid plans and term contracts: Continue month to month at the same rate after the prepaid period or term ends, unless either party gives notice before the renewal date.
• Cancellation by you: Cancellations, refunds, and early termination are governed by our Refund & Cancellation Policy, including our 30-day money-back guarantee.
• Cancellation by us: We may end services with 30 days’ written notice for any reason, with a refund of any prepaid, unused full months. We may suspend or end services immediately for non-payment or a material breach of this Agreement.

4. Your Responsibilities

• Provide timely access to the accounts, information, and approvals we need (for example, your Google Business Profile, website, phone system, or CRM).
• Make sure the content, offers, and claims you ask us to publish are accurate and lawful.
• Obtain any consent required to contact your customers by phone, text, or email, and give us accurate records of that consent.
• Comply with the rules of the platforms we use on your behalf, including Google, Meta, and wireless carriers.

5. Third-Party Platforms and Costs

Our services run on third-party platforms such as ad networks, telephony and SMS providers, AI models, and hosting services. We are not responsible for outages, policy changes, or account actions taken by those platforms. Third-party costs paid on your behalf, such as ad spend and phone numbers, are billed as stated in your Order and are not refundable.

6. Results

We work to improve your leads, response times, reviews, and revenue, and we report on performance. Results depend on many factors outside our control, including your market, pricing, and follow-through. Any figures shown on our website or in sales materials are examples, not guarantees of specific results. Our 30-day money-back guarantee is the only guarantee we offer.

7. Ownership and Your Data

• Your accounts and content stay yours: your domain, Google Business Profile, ad accounts, customer lists, logos, and content you supply.
• Websites we build: After all fees for the build are paid, you own the site content and design created for you.
• Our platform stays ours: our software, templates, AI prompts, workflows, and processes remain Amplifya’s property. You receive a license to use them while your services are active.
• On cancellation: On request within 30 days of cancellation, we will export your contact and lead data in a standard format (such as CSV) and return any account access you granted us.

8. Confidentiality and Data

Each party will keep the other’s non-public business information confidential and use it only to perform this Agreement. We handle personal information as described in our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability under this Agreement is limited to the fees you paid us in the 3 months before the claim arose. Neither party is liable for lost profits or indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify Amplifya against claims arising from content you provide, offers you make, or contact with customers who did not give the required consent. We agree to indemnify you against claims that materials we created for you infringe a third party’s intellectual property.

11. Governing Law and Disputes

This Agreement is governed by the laws of the Commonwealth of Virginia. Before filing any claim, both parties agree to try to resolve the dispute in good faith for 30 days. Any unresolved dispute will be heard in the state or federal courts located in Montgomery County, Virginia.

12. General

• Changes: We may update this Agreement with 30 days’ notice. Changes do not alter the price or length of a prepaid plan or term contract already in place.
• Entire agreement: This Agreement, your Order, and the policies referenced above are the entire agreement between us.
• Notices: Notices to us go to support@amplifya.ai. Notices to you go to the email on your account.

13. Contact

Amplifya LLC · 1712 Lions Drive, Christiansburg, VA 24073 · support@amplifya.ai · 877-310-1977